Buying a claw machine is easy. Buying from the right factory is the hard part. After shipping to distributors, arcades and independent shop owners, these are the seven questions every B2B buyer should ask before paying a deposit.
1. Are you the manufacturer or a reseller? Ask for the factory address, a live video walk-through and the name on the business license. A real manufacturer answers in minutes; a reseller starts explaining.
2. Which components are branded? Motors, program boards and coin acceptors decide reliability. A failed no-brand board can take a machine offline for weeks.
3. What is the real MOQ? "Low MOQ" means nothing until you hear a number. Confirm whether mixed models count toward it, and whether trial orders get the same component quality.
4. Can you customize before production? Cabinet colors, logos, on-screen language, prize chute size and claw strength should all be locked at the drawing stage.
5. What testing happens before shipment? Ask for a 24-hour aging test record and a photo of your actual units.
6. What is the spare parts and warranty policy? Claws, belts and sensors are consumables and should ship with the order.
7. Who handles export and documentation? CE or FCC paperwork, plug standards, voltage and sea-freight packaging.
Red flags: prices far below market with no component list, no factory video, and refusal to name the board brand.
A good supplier answers all seven in writing. If you want to test us, start with one machine: FanHong supports trial orders before container volume.
