A good machine is only half the equation — what happens after you receive it decides how smoothly your store runs for years. At FanHong, after-sales support is built into every export order, because we know an idle machine is a machine that is not earning. Our support system is designed to minimize downtime, whether your store is in North America, Southeast Asia, Europe, or anywhere our machines operate.
Every shipment includes a standard spare-parts kit with the most common wear items — sensors, switches, power components, and claw-related parts — so your local team can handle routine fixes immediately. For anything beyond that, our support team works on a ticket basis with photo and video guidance. Many issues that once required a technician visit can be resolved remotely, walking your staff through diagnostics step by step. The export team operates across time zones to respond promptly to customers around the world.
For recurring parts, we keep commonly used components in stock at the factory and can air-freight urgent spares quickly. All machines share standardized control boards and parts across much of our lineup, which means one small stock of spares can cover a whole store — reducing both cost and complexity. We also provide updated service manuals, wiring diagrams, and troubleshooting checklists so operators can build basic maintenance skill in-house over time.
Maintenance is a core part of our training material too. When you buy a FanHong package, the operations guidance includes simple daily checks — prize levels, claw strength, coin path cleaning — that prevent most common issues before they happen. Between preventive maintenance and responsive support, our goal is simple: keep your machines on the floor and earning. If a problem ever does arise, you are never on your own — the FanHong team stays with you from the day your machines arrive through every year of operation.
