FAQ

Fanhong Animation offers oneyear fullmachine warranty for commercial claw machines. Our Englishspeaking foreigntrade aftersales team provides remote video troubleshooting guidance. Spareparts can be dispatched quickly. After the warranty period, we still supply spareparts and longterm technical guidance for global arcade operators.

All exportorder machines adopt heavyduty wooden crates for ocean transportation. Foam inner padding protects cabinets, acrylic panels and internal components to avoid collision damage during longdistance sea freight. We can also provide packing list and other customsclearance documents together with goods.

Yes, sample testing is available. Many overseas buyers place sample orders first to test machine stability, gameplay feel and paymentmodule performance. After you confirm sample performance, you can proceed with massproduction orders. Sample freight cost is borne by buyers.

Our amusement equipment covers Southeast Asia, Middle East, Europe, North America, Oceania and other global markets. We adjust working voltage, plug type, certification files and payment modules according to your destination country. We supply for shoppingmall clawstores, FEC family entertainment centers, arcades, brand popup events and local distributors.

Our claw machines support multiple prize types: plush dolls, keychain trinkets, blind boxes, capsule toys and collectible figures. When placing orders, tell us your main prize size and weight, we can adjust claw size and prizeexit dimension for better gameplay experience. We can also give you prizeselection suggestions.

Genuine source manufacturers own inhouse workshops, sheetmetal processing, R&D team and complete QC workflow. They control core mainboard, cabinet production internally. Trading companies have no production capacity; they outsource all goods to thirdparty factories. Working directly with real factories helps you cut middleman markup, get faster sparepart supply and reliable longterm technical support. Fanhong Animation is a genuine source manufacturer located in Panyu Guangzhou.

Successful commercial arcade machine selection depends on precise alignment with your venue positioning and target audience groups. Redemption arcade machines are ideal for family entertainment centers and large shopping malls. Featuring intuitive gameplay, strong interactivity and all-age accessibility, these machines sustain steady foot traffic and high repeat consumption rates. Simulated racing, interactive shooting and trendy rhythm arcade machines cater primarily to teenagers and young adults, effectively boosting venue popularity and extending customer stay time. Retro classic arcade machines, with timeless gameplay, work best for themed bars, casual cafes and cinema auxiliary entertainment zones to build distinctive venue aesthetics. For bulk arcade machine procurement, a balanced product mix of high-margin trending models and durable classic units minimizes equipment failure risks while stabilizing long-term operational revenue.

Partnering with a credible commercial arcade machine supplier is essential for risk-free procurement. Buyers should prioritize three critical qualification checks. First, verify complete international certifications such as CE and ROHS, which are mandatory for hassle-free customs clearance and legal commercial operation in overseas markets. Second, choose direct arcade machine manufacturers with in-house R&D, full production capacity and mature export experience, and avoid third-party resellers that lack factory support, stable quality control and standardized after-sales systems. Third, review authentic overseas client cases, bulk export records and factory operational footage to confirm the supplier’s credibility and industry competence.

New, refurbished and pre-owned arcade machines differ significantly in pricing, build quality and post-purchase support. Brand-new commercial arcade machines adopt the latest hardware configurations and optimized game systems, accompanied by full official warranty and ultra-low early-stage failure rates. They serve as the most reliable option for long-term formal venue operation with a relatively higher procurement budget. Refurbished arcade machines replace all worn and aging components, with fully debugged and upgraded systems to meet complete commercial operating standards. Offering outstanding cost performance, they are the preferred choice for startups with limited opening budgets. Second-hand arcade machines feature low upfront costs but come without comprehensive warranty coverage and often carry hidden hardware and system glitches. They are only suitable for short-term trial operations and not recommended for formal commercial arcade machine procurement.